HR & Training Jobs In Hampshire
We regularly have a number of HR & Training jobs available in the Hampshire region.
Our offices located in Manchester work with HR & Training clients in the Hampshire region and the surrounding areas.
We have the following HR & Training jobs available in Hampshire.
Customer Account Manager - Hampshire - Circa £27,000
Overall Purpose/Objectives of Role
1. To manage existing and potential customer relationships to maximise sales, profitability and customer satisfaction.
2. To provide support to the departmental manager and Senior Customer Account Manager.
Permanent
£25000 to £27000 per annum
Key duties:
1. To ensure that all customer issues are managed effectively and resolved to the mutual benefit of the business and our customers.
2. To manage the progression of all orders post contract to delivery including liaison with relevant internal departments to ensure customer requirements are achieved.
3. To regularly visit assigned customers and participate in exhibitions in order to develop relationships at all levels and prospect for opportunities.
4. To report as required to internal & external customers on the progress of customer orders, including but not limited to Customer OTD and program changes.
5. To assist in the preparation of sales budget, forecasts and analyses for assigned customers by, for example, providing sales and order intake forecasts.
6. To support all proposals & bids for assigned customers.
Job Related Experience/Skills:
Customer liaison
• Experience of Managing customer accounts.
• Experience of responding to communications from customers in a timely way iaw business practice.
• Experience of providing accurate information as required by the customer.
• Ability to maintain a calm, professional attitude in difficult situations.
Orders / Market Forecasts
• Experience of achieving order placements and market forecasts / intelligence from customers.
• Experience of pursuing bids (quotations/proposals) through to order receipt / closure.
• Experience of closing sales with customers.
Order progression
• Experience of liaising with internal staff for customer information.
• Experience of progressing orders for the customer.
• Experience of keeping customers informed pro-actively.
Business Skills
Customer focus
• Must be focused on customer requirements, both internal and external.
• Able to demonstrate experience of maximising external customer satisfaction.
• Experience of retaining accounts and generating new business.
Time management and planning
• Focused on target completion.
• Can work on a number of projects at the same time.
• Can raise and manage performance statistics etc (as required).
Negotiating skills
• Experience of agreeing actions with others and ensuring closure of such.
• Experienced in negotiating with internal personnel to meet customer demands.
Personal Skills
Communication
• Experience of working with customers, suppliers and other company departments.
• Can communicate internally & externally with different levels of staff.
• Experience of report writing, IT Literate.
Innovation/problem solving
• Experience of agreeing work synopsis.
• Capable of suggesting different ways of working to achieve agreed results.
Goal achievement
• Focused on achieving goals.
Team work
• Experience of working in small teams (2-4).
• Understands the way their work impacts on other departments.
Business Awareness
An understanding of the importance of contract terms & conditions and Market conditions.
Qualifications and Experience
Educated to HNC (or equivalent) in business / account management plus substantial experience in this type of role.
This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.
