HR & Training Jobs In North West

We require the candidate to live within the postcode patch who has experience writing policies, providing face to face advice to clients and feels comfortable conducting Employment Law training events with groups of clients.

JOB DESCRIPTION

Job title: Employment Field Consultant

Main purpose of job: To liaise with clients and create the personnel documentation and deliver client group training.

Responsible to: Area Manager.

Main tasks of job:

• Meet with clients and create the personnel documentation or to critique the clients own documentation to meet their needs, in accordance with our clients policies and procedures.
• Liaise with office based employment consultancy staff, diary bookers, and your area manager as appropriate in order to provide a professional consultancy service specific to the client requirements.
• Liaise with clients and deal with queries as appropriate.
• Manage your workload and the creation of client documentation in accordance with the clients policies and procedures.
• Deliver client group training in accordance with the service level agreements.
• Ensure deadlines and any targets are met.
• Attend team meetings, as required.
• To record work utilising the systems in place.

The above is not an exhaustive list of duties as the role may change to meet the overall objectives of the department.

Required qualities

• Thorough knowledge of personnel practices and employment law.
• Professional approach.
• Organisational and time management skills.
• Attention to detail.
• Excellent computer and WP skills.
• Current Driving Licence.

Desired qualities but not essential

• Confident manner facing clients and on the phone.
• Ability to work under pressure.
• Previous group training delivery.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.

Main Purpose of Job:

The role is a professional discipline and requires high levels of professional standards. The consultant will respond to queries and provide legally compliant advice to clients by telephone and email on all aspects of HRM and employment law. The role requires the post holder to provide advice which supports the business needs of the individual clients where possible, without compromising the fairness of the case management or the indemnity (if the client has indemnity within their contract).

Main Duties

1. Ensure that personal knowledge of employment law and HR best practice is continually updated.

2. To maintain a professional approach at all times and inputting all data.

3. To take ownership & responsibility for on-going cases and ensure relevant information is entered into the database.

4. To provide clients with supporting information/documentation to assist them in implementing advice given.

5. Ensure that all advice is recorded accurately against the appropriate cases and all other client and call information correctly captured onto the database.

6. Review client documentation as required.

7. To refer to departmental legal briefings and training ensuring advice complies with Advice Service standards.

8. To ensure departmental protocols are adhered to ensuring a high quality of case management.

9. Meet minimum target number of advice calls as determined by the Advice Service Managers.

10. Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA).

11. To undertake and report on client visits as required by the Advice Service Managers.

12. Attend and complete training as specified by the Advice Service Managers.

13. To pass on all potential new business through the Referrals procedure.

14. Escalate any unresolved service complaints to the Advice Line Management.

15. Maintain communication with team members and in particular Case Handlers in relation to the transition of cases.

16. To ensure effective communication with and utilisation of assistants.

17. Carry out any other tasks deemed necessary by the Management Team.

The above describes the broad framework within which the post holder will operate. It will be subject to regular review with incumbent and the Company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.

A position has now arisen for a HR Support Manager based at Leeds.

MAIN PURPOSE OF JOB:

To manage an effective and efficient HR support function covering all areas of the HR service provision. Management of employee information ensuring data confidentiality, accuracy and integrity at all times. The role is also responsible for the management of group policy and procedures and the administration of company benefits.

SCOPE OF JOB:
Employee Administration/support - 40%
Data Integrity - 20%
HR Systems - 15%
Professional Knowledge, Policy & Procedure - 10%
People Management - 10%
Project Management - 5%

The successful candidate will be located at Leeds, however travel in required routinely to each of our sites.

Skills / Duties:
• The post holder is expected to carry out the following duties to fulfill the position to a satisfactory level:
• Adhere to Company’s Equal Opportunities and Health & Safety Policies.
• Ensure high quality standards and hygiene are maintained.
• Adhere to Company Financial procedures.
• Respect individual and Company confidentiality rights.
• Demonstrate a positive and committed attitude.
• Support a culture of continuous improvement.
• Show commitment to personal and team development.
• Demonstrate a flexible approach.

Qualifications:

CIPD Member.
Previous HR exposure at a management level.
Previous experience of building good internal customer relationships.
Administration background essential.
Good knowledge and understanding of HR systems/payroll systems / HR Technology.
Proven project-management skills.
Attention to detail.
Excellent communication skills.
Ability to analyse information.
Customer relationship skills.
Good IT skills especially in Microsoft Office.
Ability to understand HR/Business strategy & plans.
Previous exposure to compensation and Benefits.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.