HR & Training Jobs In South East Southern
We regularly have a number of HR & Training jobs available in the South East Southern region.
Our offices located in Manchester work with HR & Training clients in the South East Southern region and the surrounding areas.
We have the following HR & Training jobs available in South East Southern.
HR Business Partner - South - Up to £35,000 - Company Car
Location:
South East, South Coast Central, South-West
Permanent
£30000 to £35000 + car
Job Purpose Statement
To act as a HR Business partner for the Regional Managers and support their Store Managers to implement the Retail HR priorities on: Organisational Change, Recruitment, Retention, Training and Development, Engagement, Reward and Recognition, Employee Relations, Performance Management and Talent Management. Provide advice, coaching and support on all HR related issues.
Job Dimensions Facts and Figures
Financial
Managing all HR Interventions in line with agreed budgets.
Full understanding of retail KPIs and alignment to HR KPIs.
People
Business Partner for 6-8 Regional Managers and / or 2-3 Franchise Territory Managers and approx 150 - 180 Store Managers.
Key Accountabilities
Work in partnership with Regional Managers to implement the HR priorities for Retail, through the creation of Regional HR Business plans and providing guidance, support and coaching on people activities. Ensure Regional people KPI performance is reviewed on a periodic basis and robust plans are produced to address issues.
Work closely with the FTMs to understand their development needs. Provide appropriate 1-1 coaching and support to assist them in delivering an effective business partner service to their franchisees.
Develop and maintain a sound understanding of retail and franchise use facilitation and coaching techniques to support the Regional Managers and Franchise Territory Managers to identify business opportunities and resolve business issues.
Work with Regional Managers to implement and embed the Retail KPIs and supporting PDR processes. Conduct talent reviews twice a year to identify recruitment and development needs across the Regions and translate this into detailed succession and mobility plans to ensure we retain our best people.
Organise, deliver and evaluate effective Training and Development interventions in line with the overall priorities identified in the Retail Training & Development plan. Work closely with the Regional Managers to accurately identify Regional Training & Development needs ensuring that all identified needs are incorporated into the retail training plan. Provide appropriate 1-1 coaching where needs are identified.
Work with the Resourcing Business Partner to ensure all Store Manager and Assistant Store Manager vacancies are filled with high quality candidates that will engage our customers within agreed timescales by providing resourcing advice and support to the Regional Managers / Store.
Act as a role model for customer service across the business, providing coaching and support to store colleagues as appropriate and through your Business Partner relationships.
To coach Regional Managers and store management teams on the effective use of company people processes and behaviours.
Carry out specific retail HR projects as required such as retail incentives, engagement survey, Training & Development.
Knowledge
CIPD Qualification preferred, candidates qualified by experience will also be considered.
Commercial awareness and business acumen.
Coaching, influencing and facilitation skills.
Excellent understanding of core HR polices and procedures.
Sound knowledge of Employment Law.
PC literate.
Proactive and Can Do attitude.
Ability to communicate effectively both verbally and in writing.
Experience of training delivery and good presentation skills.
Self-motivated, well organised, with the ability to travel across 6 - 8 regions covering over 150 stores.
Track record in sound ER decision making and in sourcing and selection of quality candidates, preferably in a retail environment.
Prior retail experience preferred.
Understanding and awareness of the companies health and safety regulations in a store environment.
Driving Licence is essential.
This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.
We have the following HR & Training jobs available in South East Southern.
Customer Account Manager - Hampshire - Circa £27,000
Overall Purpose/Objectives of Role
1. To manage existing and potential customer relationships to maximise sales, profitability and customer satisfaction.
2. To provide support to the departmental manager and Senior Customer Account Manager.
Permanent
£25000 to £27000 per annum
Key duties:
1. To ensure that all customer issues are managed effectively and resolved to the mutual benefit of the business and our customers.
2. To manage the progression of all orders post contract to delivery including liaison with relevant internal departments to ensure customer requirements are achieved.
3. To regularly visit assigned customers and participate in exhibitions in order to develop relationships at all levels and prospect for opportunities.
4. To report as required to internal & external customers on the progress of customer orders, including but not limited to Customer OTD and program changes.
5. To assist in the preparation of sales budget, forecasts and analyses for assigned customers by, for example, providing sales and order intake forecasts.
6. To support all proposals & bids for assigned customers.
Job Related Experience/Skills:
Customer liaison
Experience of Managing customer accounts.
Experience of responding to communications from customers in a timely way iaw business practice.
Experience of providing accurate information as required by the customer.
Ability to maintain a calm, professional attitude in difficult situations.
Orders / Market Forecasts
Experience of achieving order placements and market forecasts / intelligence from customers.
Experience of pursuing bids (quotations/proposals) through to order receipt / closure.
Experience of closing sales with customers.
Order progression
Experience of liaising with internal staff for customer information.
Experience of progressing orders for the customer.
Experience of keeping customers informed pro-actively.
Business Skills
Customer focus
Must be focused on customer requirements, both internal and external.
Able to demonstrate experience of maximising external customer satisfaction.
Experience of retaining accounts and generating new business.
Time management and planning
Focused on target completion.
Can work on a number of projects at the same time.
Can raise and manage performance statistics etc (as required).
Negotiating skills
Experience of agreeing actions with others and ensuring closure of such.
Experienced in negotiating with internal personnel to meet customer demands.
Personal Skills
Communication
Experience of working with customers, suppliers and other company departments.
Can communicate internally & externally with different levels of staff.
Experience of report writing, IT Literate.
Innovation/problem solving
Experience of agreeing work synopsis.
Capable of suggesting different ways of working to achieve agreed results.
Goal achievement
Focused on achieving goals.
Team work
Experience of working in small teams (2-4).
Understands the way their work impacts on other departments.
Business Awareness
An understanding of the importance of contract terms & conditions and Market conditions.
Qualifications and Experience
Educated to HNC (or equivalent) in business / account management plus substantial experience in this type of role.
This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.
