HR & Training Jobs In South West

Job Purpose Statement

To act as a HR Business partner for the Regional Managers and support their Store Managers to implement the Retail HR priorities on: Organisational Change, Recruitment, Retention, Training and Development, Engagement, Reward and Recognition, Employee Relations, Performance Management and Talent Management. Provide advice, coaching and support on all HR related issues.

Job Dimensions – Facts and Figures

Financial
Managing all HR Interventions in line with agreed budgets.
Full understanding of retail KPIs and alignment to HR KPIs.

People
Business Partner for 6-8 Regional Managers and / or 2-3 Franchise Territory Managers and approx 150 - 180 Store Managers.

Key Accountabilities
Work in partnership with Regional Managers to implement the HR priorities for Retail, through the creation of Regional HR Business plans and providing guidance, support and coaching on people activities. Ensure Regional people KPI performance is reviewed on a periodic basis and robust plans are produced to address issues.

Work closely with the FTMs to understand their development needs. Provide appropriate 1-1 coaching and support to assist them in delivering an effective business partner service to their franchisees.

Develop and maintain a sound understanding of retail and franchise use facilitation and coaching techniques to support the Regional Managers and Franchise Territory Managers to identify business opportunities and resolve business issues.

Work with Regional Managers to implement and embed the Retail KPIs and supporting PDR processes. Conduct talent reviews twice a year to identify recruitment and development needs across the Regions and translate this into detailed succession and mobility plans to ensure we retain our best people.

Organise, deliver and evaluate effective Training and Development interventions in line with the overall priorities identified in the Retail Training & Development plan. Work closely with the Regional Managers to accurately identify Regional Training & Development needs ensuring that all identified needs are incorporated into the retail training plan. Provide appropriate 1-1 coaching where needs are identified.

Work with the Resourcing Business Partner to ensure all Store Manager and Assistant Store Manager vacancies are filled with high quality candidates that will engage our customers within agreed timescales by providing resourcing advice and support to the Regional Managers / Store.
Act as a role model for customer service across the business, providing coaching and support to store colleagues as appropriate and through your Business Partner relationships.

To coach Regional Managers and store management teams on the effective use of company people processes and behaviours.

Carry out specific retail HR projects as required such as retail incentives, engagement survey, Training & Development.

Knowledge
• CIPD Qualification preferred, candidates qualified by experience will also be considered.
• Commercial awareness and business acumen.
• Coaching, influencing and facilitation skills.
• Excellent understanding of core HR polices and procedures.
• Sound knowledge of Employment Law.
• PC literate.
• Proactive and ‘Can Do’ attitude.
• Ability to communicate effectively both verbally and in writing.
• Experience of training delivery and good presentation skills.
• Self-motivated, well organised, with the ability to travel across 6 - 8 regions covering over 150 stores.
• Track record in sound ER decision making and in sourcing and selection of quality candidates, preferably in a retail environment.
• Prior retail experience preferred.
• Understanding and awareness of the companies’ health and safety regulations in a store environment.
• Driving Licence is essential.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.

Key Responsibilities

• Administer the recruitment process scheduling interviews via the Master Vendor and other sources, gathering feedback on candidates as applicable and inline with KPI requirements, prepare the appropriate paperwork for all new joiners/transfers, ensuring relevant paperwork is sent out accordingly to both candidates and internal departments.
o Create and accurately maintain all employee files (hard copies and E-files).
• Administer the leaver process.
• Ensure payroll has accurate and up to date information on all employees (starters, leavers, internal transfers or changes to T&C’s).
• Under the guidance of the HR Advisor
o Administer Occupational Health scheme, which includes scheduling appointment dates with provider and liaising with Production Managers, HR Advisor and H&S Manager when appropriate.
o Administer the businesses annual Professional Development Reviews to ensure that all forms are received and accurately logged within the times scales set and feedback provided to managers.
o Assist with the arrangement and facilitation of internal and external training courses, issuing/recording training evaluations.
o Administer the annual data audit.
o Facilitate our clients Ethics training sessions and update the system and provide reports as required.
• Ensure that the Business Continuity Plan (BCP) emergency contact list is kept up to date and accurate.
• Update organisational chart and HR notice board and communicate information as necessary.
• Assist the HR Manager and/ or HR Advisor on various departmental or business project.
• Provide daily lunchtime/ ad hoc reception cover.

Person Spec

o Strong administrative skills: an organised mindset with a high level of accuracy/attention to detail.
o Good IT skills to include Word, Excel, Access database and Powerpoint.
o Interest in developing a career in HR – a basic knowledge is advantageous.
o Ability to maintain confidentiality is essential, in line with data protection legislation.
o Good communication skills.
o Able to meet deadlines.
o Positive outlook, enthusiasm for role, proactive personality.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.