HR & Training Jobs In West Midlands

ATTRIBUTES
• General Intelligence.
• Ability to manage multiple workloads ensuring high quality service provision.
• Professional Post Graduate HR Qualification.
• Extensive experience within previous HR Roles.

Skills / Abilities / Aptitudes

• Previous generalist HR experience with a proven track record of building effective and credible working relationships.
• Identifies and recommends opportunities to improve quality and effectiveness.
• Ability to identify and resolve queries and to recommend solutions.

Personal Attributes & Circumstances

• Able to work on your own and also within a team, demonstrating a sound work ethic.
• Confident in developing and maintaining key working relationships, decision making and using initiative.
• Working accurately with strong attention to detail.
• Honest, trustworthy and discreet.

Competence

• Computer literate, use of MS Office particularly Word and Excel.
• Experience of HR Administration Procedures.

Knowledge

• Current knowledge of employment legislation.
• Subject Matter Expertise in HR Policy and Procedure.

Experience

• Experience of migrating employee terms and conditions during business restructuring.
• Design and development of HR Policy and Procedure.
• Development and Maintenance of HR Intranet Site.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.

Job Dimensions – Facts and Figures

Financial
Managing all HR Interventions in line with agreed budgets.
Full understanding of retail KPIs and alignment to HR KPIs.

People
Business Partner for 6-8 Regional Managers and / or 2-3 Franchise Territory Managers and approx 150 - 180 Store Managers.

Key Accountabilities
Work in partnership with Regional Managers to implement the HR priorities for Retail, through the creation of Regional HR Business plans and providing guidance, support and coaching on people activities. Ensure Regional people KPI performance is reviewed on a periodic basis and robust plans are produced to address issues.

Work closely with the FTMs to understand their development needs. Provide appropriate 1-1 coaching and support to assist them in delivering an effective business partner service to their franchisees.

Develop and maintain a sound understanding of retail and franchise use facilitation and coaching techniques to support the Regional Managers and Franchise Territory Managers to identify business opportunities and resolve business issues.

Work with Regional Managers to implement and embed the Retail KPIs and supporting PDR processes. Conduct talent reviews twice a year to identify recruitment and development needs across the Regions and translate this into detailed succession and mobility plans to ensure we retain our best people.

Organise, deliver and evaluate effective Training and Development interventions in line with the overall priorities identified in the Retail Training & Development plan. Work closely with the Regional Managers to accurately identify Regional Training & Development needs ensuring that all identified needs are incorporated into the retail training plan. Provide appropriate 1-1 coaching where needs are identified.

Work with the Resourcing Business Partner to ensure all Store Manager and Assistant Store Manager vacancies are filled with high quality candidates that will engage our customers within agreed timescales by providing resourcing advice and support to the Regional Managers / Store.

Skills / Duties:
Act as a role model for customer service across the business, providing coaching and support to store colleagues as appropriate and through your Business Partner relationships.

To coach Regional Managers and store management teams on the effective use of company people processes and behaviours.

Carry out specific retail HR projects as required such as retail incentives, engagement survey, Training & Development.

Qualifications:
Knowledge
• CIPD Qualification preferred, candidates qualified by experience will also be considered.
• Commercial awareness and business acumen
• Coaching, influencing and facilitation skills
• Excellent understanding of core HR polices and procedures.
• Sound knowledge of Employment Law
• PC literate
• Proactive and ‘Can Do’ attitude
• Ability to communicate effectively both verbally and in writing.
• Experience of training delivery and good presentation skills.
• Self-motivated, well organised, with the ability to travel across 6 - 8 regions covering over 150 stores.
• Track record in sound ER decision making and in sourcing and selection of quality candidates, preferably in a retail environment.
• Prior retail experience preferred
• Understanding and awareness of the companies’ health and safety regulations in a store environment.
• Driving Licence is essential

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.

Position Description:

HR Administrator/Recruitment Co-ordinator to support Marketing & Sales HR team.

Skills Required:

Organisational skills/admin skills/excellent verbal and written communication skills/IT literate - especially e-mail/Word/Excel and able to use Internet.

Skills Preferred:

Access Database knowledge - both use of and set up of.

Experience Required:

Admin roles, working in a team, experience of co-ordinating team activity, experience of working in a customer facing role - internal or external.

This vacancy is being advertised by NCR (New Century Recruitment Ltd). The services advertised by NCR are those of an Employment Agency.